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Refund Policy

Refund Policy for GAC Arrival Cards

At GAC Arrival Cards, customer satisfaction is our top priority. We strive to provide reliable and hassle-free services to ensure your travel experience is smooth. However, if you are not completely satisfied with our services, we offer a fair and transparent refund policy as outlined below:

1. Eligibility for Refunds

Refunds are available under the following circumstances:

  • Service Not Rendered: If you have paid for a service that was not provided due to an error on our part, you are eligible for a full refund.
  • Incorrect or Incomplete Service: If the service provided does not match what was promised or was incomplete, you may be eligible for a partial or full refund.
  • Service Cancellation by GAC Arrival Cards: If GAC Arrival Cards cancels your service for any reason, a full refund will be issued.

2. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

  • Change of Mind: Refunds will not be granted if you change your mind after the service has been rendered.
  • Customer Error: Refunds will not be issued if incorrect information was provided by the customer during the booking or arrival card process.
  • Force Majeure: No refunds will be given in the event of delays, cancellations, or issues caused by events beyond our control (e.g., natural disasters, government restrictions).

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at support@gacarrivalcards.com within 7 days of the service date, providing your booking reference number and details of your concern.
  2. Review Period: Our team will review your request within 5-7 business days and determine eligibility based on the circumstances.
  3. Refund Approval: If approved, the refund will be processed to your original payment method within 10 business days.

4. Refund Amount

  • Refunds are issued based on the original amount paid, minus any applicable fees or charges that were already incurred in processing the service.

5. Contact Information

If you have any questions regarding our refund policy, please contact our customer support team at support@gacarrivalcards.com